Return Policy
If you are not happy with your purchase for any reason whatsoever, return it to us in the condition you received it, in the original packaging, within 10 days of purchase for a full refund. The only exclusions under this money-back guarantee are the original shipping costs. In an unlikely event that your merchandise arrives damaged, please mention it under the ‘remarks’ section of the shipping partner and send a photo of the damaged product on support@geniusmindnotebook.in within 24 hours of receiving your order with the order ID mentioned. All complaints will be processed within 5-10 working days and a replacement shall be shipped to you at the earliest.
The cost of return shipment has to be borne by the customer. In case of exchange, a new product will only be shipped after the old product has been received at the Genious Mind Note Books warehouse.
If you have any concerns about your order, please contact us at support@geniusmindnotebook.com and we will be in touch with you at the earliest.
Refund Conditions
Refunds can be requested in any of the following instances:
- Item received is physically damaged;
- Item received has missing parts
- Item received is different
- Item is returned to the seller undelivered.
Replacement Conditions
Replacement can be requested in any of the following instances:
- Item received is physically damaged;
- Item received has missing parts
- Item received is different
Note
- If your order includes multiple items, partial replacement of the required items is also possible. If purchase of the Product is made under a special promotional offer or any special scheme, special rules shall apply for replacement.
- Replacement process must be initiated within 24 hours from the time of receipt of order by the User. The Product must be in an unused state before seeking for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product.
- Any request for replacement will be accepted only within 48 working hours from the time of receipt of order. A User can request replacement through the chat box or enquiry form available on the Website or through his/her registered mail id or phone number. Once the replacement request is placed with the customer service, it takes about 1 working day for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the Product, we shall provide a free of cost replacement to the User in 10 working days as per the customization previously selected by the User.-
- At each step of the replacement process, if you have any questions before, during or after the replacement is complete, feel free to contact us.
Cancellation
In the event, the User has entered/uploaded any incorrect information while placing the order they shall be entitled to cancel it within 4 hours of placing such order. After such period, as the Products are customizable in nature and manufactured on an on demand basis, order once placed and confirmed by the User may not to be cancelled.